| 1 | Request has been denied | Denied Audit Certificate Requests |
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| 2 | Request still pending | How to Escalate Confirmation Requests |
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| 3 | Escalating a Confirmation request within SLA |
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| 4 | Reconfirming/Querying a completed confirmation | Reconfirming/Querying a completed Confirmation |
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| 5 | Unable to initiate Confirmations | Unable to initiate Confirmations |
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| 6 | Unable to log in/Logging In | Unable to Log in |
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| 7 | Request for client authorisation | Obtain Client Authorisation |
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| 8 | Assisting signers with authorisation |
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| 9 | Changing the client signer on forms | Changing Client Signers on forms |
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| 10 | Billing query | Confirmation Billing Guide |
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