Confirmation.com - Top 10 Confirmation Support Queries

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Top 10 Confirmation Support Queries

Published:  24/06/2024
To improve our customer experience on our support desk and empower you with self help guidance on the top 10 support queries, we have compiled this list of FAQs that will provide assistance to the Confirmation.com users. 

  Answer:

Top 10 Support queries

 

No.Problem DescriptionLink to Article
1Request has been deniedDenied Audit Certificate Requests 
2Request still pendingHow to Escalate Confirmation Requests
3Escalating a Confirmation request within SLA
4Reconfirming/Querying a completed confirmationReconfirming/Querying a completed Confirmation
5Unable to initiate ConfirmationsUnable to initiate Confirmations
6Unable to log in/Logging InUnable to Log in
7Request for client authorisationObtain Client Authorisation
8Assisting signers with authorisation
9Changing the client signer on formsChanging Client Signers on forms
10Billing queryConfirmation Billing Guide
 
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