Confirmation.com - Top 10 Confirmation Support Queries

Support Closure: Internal training session scheduled on 5 June from 11:30, during which support coverage will be temporarily unavailable.
  1. Home
  2. Knowledge Base
  3. Top 10 Confirmation Support Queries
FAQ

Top 10 Confirmation Support Queries

Published:  24/06/2024
To improve our customer experience on our support desk and empower you with self help guidance on the top 10 support queries, we have compiled this list of FAQs that will provide assistance to the Confirmation.com users. 

  Answer:

Top 10 Support queries

 

No.Problem DescriptionLink to Article
1Request has been deniedDenied Audit Certificate Requests 
2Request still pendingHow to Escalate Confirmation Requests
3Escalating a Confirmation request within SLA
4Reconfirming/Querying a completed confirmationReconfirming/Querying a completed Confirmation
5Unable to initiate ConfirmationsUnable to initiate Confirmations
6Unable to log in/Logging InUnable to Log in
7Request for client authorisationObtain Client Authorisation
8Assisting signers with authorisation
9Changing the client signer on formsChanging Client Signers on forms
10Billing queryConfirmation Billing Guide
 
 Rate this article: 
  (Popularity = 3/100, Rating = 0.0/5)

   Related Articles

Popular Support Cases
Changing Client Signers on Forms
Once I have selected the As of Date, why are the forms not listed for selection in the Initiate Confirmation screen?
I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)?
view all...


   Search Results

Can I access Confirmation.com from my mobile device?
What mobile operating systems are supported?
Can I request for a future "As of Date"?
XBRL | How to change security settings for Caseware and when iXBRL "hangs" on CIPC validation
XBRL Lite | How to create a new file when using XBRL Lite
view all...


Didn't find what you were looking for?


Watch a video

Check out our helpful video guides

Contact Support

Contact our support team
Confirmation.com
For more information, visit: www.confirmation.com

Adapt IT logo

Quick Links


Knowledge Base
Privacy Policy
Security
Regulatory
Terms Of Service
Copyright © 2026 | All Rights Reserved