Top 10 Confirmation Support Queries

Published: 24/06/2024

To improve our customer experience on our support desk and empower you with self help guidance on the top 10 support queries, we have compiled this list of FAQs that will provide assistance to the Confirmation.com users.

Answer:

Top 10 Support queries

No.	Problem Description	Link to Article
1	Request has been denied	Denied Audit Certificate Requests
2	Request still pending	How to Escalate Confirmation Requests
3	Escalating a Confirmation request within SLA	How to Escalate Confirmation Requests
4	Reconfirming/Querying a completed confirmation	Reconfirming/Querying a completed Confirmation
5	Unable to initiate Confirmations	Unable to initiate Confirmations
6	Unable to log in/Logging In	Unable to Log in
7	Request for client authorisation	Obtain Client Authorisation
8	Assisting signers with authorisation	Obtain Client Authorisation
9	Changing the client signer on forms	Changing Client Signers on forms
10	Billing query	Confirmation Billing Guide