Confirmation.com - What if my confirmation is denied?

Please note SLAs for all South African banks are extended to 20 working days (excluding weekends and public holidays) due to the busy season. Kindly escalate confirmation requests after this period has passed.

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FAQ

What if my confirmation is denied?

Published:  03/08/2015

  Answer:

Make sure to review the denial description and reason supplied by the Responder. 

These may require edits to the supplied information or list alternative procedures for submitting the type of request. Denied confirmations cannot be Reconfirmed.

A new confirmation must be initiated with the updated information and a refund can be requested once the confirmation has been initiated again correctly.
Request for manual refund


Make sure to check the status of the confirmation as there are different actions for requests, depending on their status:
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