Request for manual refund

Published: 24/03/2023

If your request was denied and you did not receive any refund within 3-5 working days, kindly click on the below link to request for a manual refund to our technical team:

Complete the credit request form here.

Kindly be advised that you need all the pending requests to be released before you can request for a refund.
Please ensure you have the purchase receipt number with the forms initiated correctly to support your refund request.

Refer to the below for a detailed explanation on how to fill the form:

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