Confirmation.com - Can the authorisation email be sent to a client more than once?

Please note SLAs for all South African banks are extended to 20 working days (excluding weekends and public holidays) due to the busy season. Kindly escalate confirmation requests after this period has passed.

BOOK TODAY to register for the Confirmation Orientation Webinar - Essentials for New Users

FAQ

Can the authorisation email be sent to a client more than once?

Published:  26/08/2015

  Answer:

The system generated email sent to a client signer contains an active authorisation link. If the “request” authorisation button is selected for a second time by the auditor, provided the client authorised signer did not already authorise, the original email link will automatically expire and a new system generated email, containing a new active link will be sent to the client signer.
The client will only be able to send authorisation back to the requesting auditor from the newest generated system email containing this new active link.
For more detail on client authorisation, that you can share with your client, click here.
 
Rate this article: 
  (Popularity = 6/100, Rating = 0.0/5)

   Related Articles

Can my client signer give authorisation to multiple companies at the same time? I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)? Adding Client Signers Client Authorisation view all...


   Search Results

Reconfirming/Querying a Completed Confirmation Reconfirming a Confirmation What does the Completed Confirmation Report provide? Retrieving Completed Confirmations Can I request more information from the Responder (Bank)? view all...



Didn't find what you were looking for?


Watch a video

Check out our helpful video guides

Contact Support

Contact our support team
Copyright © 2025 | All Rights Reserved