Due to increased volumes during the busy season (January–March) all banks will operate on a 20-business-day SLA excluding weekends and public holidays. Our team remains available to support you during this period.
If the Account ID was closed for the As of Date requested, use the Account Closed? field located within the Details tab. Provide the auditor with the Account Closed date and select Confirm to return the request to the auditor. Do not deny the confirmation.