What do I do if I can't locate the Account ID or Client Name requested? (New Version of Confirmation)

What do I do if I can't locate the Account ID or Client Name requested?

  Instructions:

If you do not have the necessary information to respond to a confirmation request:

1. Select other actions located on the form.
2. Choose Deny from the available list.
3. Select the appropriate denial reason and provide any necessary comments.

Alternatively, from the Pending view:

1. Select the request or requests from the list using the checkboxes provided.
2. Select Deny.
3. Select the appropriate denial reason and provide any necessary comments.

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