Support and Company Closures for 2026

Published: 25/05/2026

Please note the below dates and times for our support and company closures, we encourage all clients to plan ahead when scheduling requests around these dates. Should you require assistance during these dates and times, we encourage you to make use of our Knowledge Base for self-help resources and information.

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Support Hours and Company Closures for 2026

Please note the support hours and company closure dates outlined below. To ensure uninterrupted service, we encourage clients to plan when scheduling requests during this period.

During times when our support team is unavailable, our knowledge base remains accessible and provides a comprehensive range of self-service resources and guidance.

Support Hours for 2026

Our standard support hours for Caseware is 07:00 to 19:00, and Confirmation is 08:30 to 17:00 except where noted below.

On the following days, support services will open at 09:00:

Every Tuesday (weekly)
First Thursday of each month

Our offices will be closed on the following days for 2026:

Date	Description
3 April (Friday)	Good Friday Public Holiday
6 April (Monday)	Family Day Public Holiday
23 April (Thursday)	Support Partial Closure Support closes from 12pm
27 April (Monday)	Freedom Day Public Holiday
1 May (Friday)	Workers' Day Public Holiday
7 May (Thursday)	Internal Training Company Closure
15 May (Friday)	Confirmation South Africa User Group Conference Confirmation Support Closure
16 June (Tuesday)	Youth Day Public Holiday
9 August (Sunday)	National Women's Day Public Holiday
10 August (Monday)	Women's Day Public Holiday
17 August (Monday)	Internal Training Company Closure
24 September (Thursday)	Heritage Day Public Holiday
4 November (Wednesday)	2026 South African municipal elections Public Holiday
16 December (Wednesday)	Day of Reconciliation Public Holiday
25 December (Friday)	Christmas Day Public Holiday
26 December (Saturday)	Day of Goodwill Public Holiday