Reconfirming/Querying a Completed Confirmation

1. Select the "Completed" link located under the Confirmation Statuses block in the client profile.
   
   

2. Select “view” next to the completed confirmation in query, to open and view the completed confirmation.
    
   

3. Click “re-confirm” to query / re-confirm a request.
    
   

4. A dialog box will appear to enter the relevant query for the bank. Click “send” and the confirmation will be resent to the bank as priority and will appear as pending in the confirmation statuses section.

  Instructions:

Completed confirmations can be queried / reconfirmed if the auditor has tested the information provided in the certificate and would like to query the content provided. There is no charge for a query/re-confirmation as it forms part of the original request and will be sent to the bank as a priority. The bank will then address the query and respond with the necessary changes or comments.

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