Confirmation.com - Probe | How do I fix the error “knowledge library not found” when inserting a step in the work program?

Due to increased volumes during the busy season (January–March) all banks will operate on a 20-business-day SLA excluding weekends and public holidays. Our team remains available to support you during this period.

FAQ

Probe | How do I fix the error “knowledge library not found” when inserting a step in the work program?

Published:  24/07/2023
How do I fix the error “knowledge library not found” when inserting a step in the work program?

  Answer:

Go into tools, default path, and ensure that the library path is correct, i.e. the destination of the library path should be the same path as where the library is stored on your Personal Computer (PC).
 
Rate this article: 
  (Popularity = 1/100, Rating = 0.0/5)

   Related Articles

Probe Methodology | Finalisation - 02.10 Subsequent events work program in probe Probe MMX | Concluding your Work Program Probe | Completing a work program Probe Audit | 20.10 - 80.10 Work program view all...


   Search Results

How do I add a new user to my institution (New Version of Confirmation) How do I update the Responder Instructions for my institution? (New Version of Confirmation) What's New | Responders: New version of Confirmation 2025/26 How do I know the client signer has authorized the auditor to send requests? (New Version of Confirmation) What do I do if I can't locate the Account ID or Client Name requested? (New Version of Confirmation) view all...



Didn't find what you were looking for?


Watch a video

Check out our helpful video guides

Contact Support

Contact our support team
Copyright © 2026 | All Rights Reserved