We have enhanced our support experience to ensure you can connect with us quickly, efficiently, and through the channel that suits you best.
What’s New
Zoom Contact Centre as Our Primary Platform
We have transitioned to Zoom Contact Centre as our core support tool enabling faster response times, improved routing, and a more seamless support experience.
Updated Support System & Menu Options
Our support channels have been streamlined with improved menu navigation, helping you reach the right team faster.
Direct Zoom Access
Remote support links have been updated to route directly through Zoom, simplifying how you initiate and manage remote support interactions. We are phasing out TeamViewer and AnyDesk support.
New WhatsApp Support Channel
We have introduced WhatsApp as an additional support channel giving you a quick and effortless way to reach us for immediate assistance, click below or scan the QR code to request assistance via WhatsApp Desktop or Mobile app:
Add us on +27 82 494 1004
Security & Compliance You Can Trust
Zoom Contact Center is designed with enterprise‑grade security built in. Security is integrated into every layer of Zoom Contact Center to ensure your data, and your customers’ always remains protected. Here is what protects your interactions:
1. Strong Encryption Standards
Transport Layer Security (TLS 1.2+)
AES‑256 media encryption [linkedin.com]
2. Protection of Personal & Sensitive Data
Data masking and redaction of personal identifiable information (PII)
Encryption at rest and secure key management
Compliance support for regulations such as POPIA, GDPR, HIPAA, PCI‑DSS, and SOC 2
3. Identity & Access Controls
Role‑based access control (RBAC)
Multi‑factor authentication (MFA)
Just‑in‑time access provisioning to minimise risk
Answer:
1. What channels can I use to reach the support team?
You can contact us via voice, WhatsApp, live web chat, and email, all powered by Zoom’s omnichannel platform.
2. Is my information secure when I contact support?
Absolutely. Zoom Contact Center uses TLS 1.2+ and AES‑256 encryption, strong identity controls, and built‑in data protection tools such as masking and redaction. Please use this link to learn more about Zoom Security protocols.
3. How does this improve my support experience?
You get faster routing, no need to repeat details, smoother call escalations, better visibility for agents, and higher first‑contact resolution. Together, these ensure that every interaction is clear, fast, and effective, regardless of where you connect from.
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