Confirmation.com - ISRS Agreed-Upon | Latest release

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ISRS Agreed-Upon | Latest release

Published:  26/02/2026

 

Click here to watch the What's New video

Index

Features 

Content Improvements
Property Practitioner Trust Account
Legal Practitioner Trust Account 

Institutional Investors

Features

Product settings

Components - occluded content

#FIRMAUTHOR

Author roles can now see all content even if flagged as occluded by Caseware. This change ensures consistency in content visibility and collaboration across author roles and workflows.

  • This change does not affect end-user visibility; occluded content remains hidden from non-author roles.
  • If you require some restriction options, you can discuss this with your Caseware representative.

 

Document Manager

Open / edit PDFs locally for Document manager

#ENDUSER

Users can now open PDF files that have been added to the engagement in using a standard PDF viewer or editor app installed on your machine. This includes the ability to comment on and highlight PDFs, enabling better collaboration on your engagements. Once users save the file, the edits they made will be synced to the file in the engagement. To learn more, refer to Open and edit PDFs locally.

 

Screenshot of 'Open' menu to 'Open file locally' option.

New file upload service

#ENDUSER #FIRMAUTHOR

File uploads are now handled by a new file upload service that offers better performance and more reliability.

 

Filter documents page by document type

#ENDUSER

Users can now filter the Documents page by document type as well as other specialised search criteria. Being able to filter by document type drastically cuts down the size of the documents page and makes documents easier to find.

Document types include:

  • Forms
  • Checklists
  • Financial Statements
  • Worksheets
  • Queries
  • Letters/memos
  • External files such as
    • PDF
    • Word
    • Excel/CSV

Other filter types include:

  • unsigned reviewer (at least 1 still unsigned reviewer signoff role)
  • unsigned preparer (at least 1 still unsigned preparer signoff)
  • documents with a specific signoff role (signed or not)

This feature is available for new and existing engagements.

 

Copy content

#ENDUSER

Users can now copy checklists, as PDFs, in a similar fashion. Checklists that are copied across other engagements are converted into PDFs and can be used as references for populating documents within a current engagement.

 

Duplicate external documents in Cloud engagements

#ENDUSER #FIRMAUTHOR

You can now create a copy of supported external files such as Word, Excel, PDF, PowerPoint, directly from the Documents page of your engagements. This feature streamlines workflows by removing the need to manually download and re-upload files. Authors can also use this feature in their templates.

This duplicate feature can be used to:

  • Duplicate a reference document for use in multiple sections of an engagement.
  • Create a working copy of a client-provided file for internal review.
  • Maintain original documents while experimenting with edits or annotations in a duplicate.

The feature is only available for supported file types and isn’t available in locked engagements.

An example of the Duplicate feature in the Documents page:

 

Letters

Version control: Toggle visualisation of versions to be compared

#ENDUSER

Users can now switch between versions of content using back and forth navigation buttons. An additional button, Show difference, will compare the two versions. The addition of these UI elements makes version control a standard feature for all users of Caseware Cloud Engagements.

 

Create and resolve issues during version control comparison

#ENDUSER #FIRMAUTHOR

You can create and resolve issues while using version control comparison mode in letters. The feature ensures that all existing issue management actions (create, reply, resolve, clear, edit and delete) are available during comparison. This helps you track and resolve questions or concerns without leaving the comparison view. Issues remain visible and accessible even if sections are deleted or moved. For dynamic tables, issues are displayed at the table level.

Features

  • You perform issue management actions during version control comparison.
    • If a section with issues is deleted, the issues move to the document level and remain accessible in the Issues tab.
    • If a section is moved, its issues move with it.
  • Issues are not tied to a specific version; they remain visible on the same sections outside comparison mode.
  • For dynamic tables, issues can only be created at the table level. Row-level issues are not supported in this mode.
  • No changes are made to existing issue functionality outside version control comparison.

 

Custom calculation - Modify decimal placement

#ENDUSER

Users can now modify decimal placements when using the custom calculation feature.

 

Individual control over decimal places in calculations within text sections

#ENDUSER #FIRMAUTHOR

You can now control individual decimal settings per calculation within text sections of Financial Statement documents. Calculations in text sections are no longer limited to the global rounding settings.

The new Decimals option appears when editing or inserting a calculation, allowing you to customise decimal places by enabling the Show decimals checkbox. You can configure up to four decimal places per calculation. Existing calculations will retain their original (global) decimal settings unless manually updated.

Features

  • When you add or edit a calculation in a text section, there is a new option to customise the number of decimals.
  • Use the dropdown to select 0–4 decimal places.
  • The setting applies only to that calculation and is saved with the document.
  • Results in the text section display with the specified precision.
  • By default, calculations use the engagement’s global settings unless overridden.

 

Areas print settings - Merge with prior area option

#ENDUSER #FIRMAUTHOR

Users can now merge Areas in the financial statement to reduce the number of pages for printed reports. This feature option is available in each individual Area of the financial statement in the Print Settings, under Page Settings.

When merging an Area with a previous one, all print settings will be disabled, except the table of content settings of the Area that was merged.

The toggle button for merging prior Areas in the Page Settings

 

Revert changes to default template for text sections or dynamic tables in letters

#ENDUSER

Users can now revert the content of dynamic tables or text sections to their original state as they were when the engagement file was created. This new option is available in the More actions [An icon for More Actions illustrated as three dots in a line.] menu , making it easier for users to restore the initial content if needed.

What won’t be reverted

  • Engagement glossary terms: These will remain unchanged, even if users override the output.
  • Data links information, except dynamic text.
  • Overridden trial balance amounts in dynamic tables: Reverting these amounts in one table will affect all other tables where the same trial balance item is used. Users already have the option to revert any overridden amount to its default on a Dynamic Table Trial Balance row.

 

Set individual page sizes for print areas

#ENDUSER #FIRMAUTHOR

You can now set the page size in the print settings for individual areas. Previously, this ability was limited to print settings for entire documents such as letters, memos and worksheets.

This provides flexibility to apply a default page size for the whole document, while also allowing overrides for specific sections as needed. Each area has its own page size setting . Settings are retained when engagements are rolled forward.

Access the print settings in an area:

Access the Page Size dropdown menu in an area Edit print settings:

 

Export letters and other deliverables to Word

#ENDUSER #FIRMAUTHOR

You can now export letters and other deliverables from Caseware Cloud to Microsoft Word (.docx). The export uses a third-party conversion service to generate an editable Word version and follows the same flow as downloading a PDF. You can start the export from the Print menu and see notifications when the export completes or fails.

 

The option is available in the same dropdown as Download PDF:

 

Download as DOCX is also available while the above documents are viewed in Print preview mode:

 

Checklists

Expanded visibility logic in authoritative references

#FIRMAUTHOR

As a firm author or primary author, you can control the visibility on authoritative references. 

 

Issues

#ENDUSER #FIRMAUTHOR

This enhancement introduces new sorting and filtering options on the Issues page in Caseware Cloud. Your users can now sort issues by the creator or associated document index, in ascending and descending alphanumeric order. Filtering now supports multi‑select and intersecting filters by type and status. These changes help your users efficiently review and locate issues, especially in engagements with large numbers of issues.

An example of the sort and filter option:

 

Enhanced reference copy for engagements

#ENDUSER 

You can now download an enhanced reference copy of your engagement. The reference copy is a ZIP file that contains PDF versions of all engagement documents.

The enhanced reference copy includes a web-based interface (index.html) that improves navigation. It retains the Caseware structure of your engagement, including folders and the signoff status of each document.

This enhanced version improves your ability to:

  • Maintain immutable copies of engagement documents for inspection or legal requirements.
  • Avoid inadvertent changes caused by platform or content updates.

A non-editable reference copy is also stored in the entity files and Entity Details page in Caseware Cloud. You continue to retain the ZIP file that was downloaded to your local device.

The index.html file in the downloaded ZIP file:

The interactive web page within the index file:

A copy will be stored in the Entity Details page of Caseware Cloud.

Other

Cloud connector updates

#ENDUSER

Users can now automate the process of adding document URLs from an engagement to an Excel spreadsheet with Caseware Cloud Connector. The connector will enable the user to see the current list of Cloud Engagement documents that are available from a URL and add the URL as a link to the spreadsheet. The link, rather than being a long URL string, will retain the same name as in the engagement.

The hyperlink feature in an MS Excel spreadsheet.

Cloud Connector will ignore documents inside the engagement files that are hidden. To show documents hidden in the documents page, users can check the filter Show hidden to see all of hidden documents. These hidden documents can be inserted as links into the Excel spreadsheet. In addition, Cloud Connector will update changes to the visibility or identifier IDs of documents within the user’s engagement. The user will need to refresh or reopen Excel to update the links.

 

The Show hidden option for hyperlinks in the Caseware Cloud Connector add-on.

Software fixes

General

  • An unnecessary scrollbar displays under the Workflow column of the Engagement Settings | Roles dialog.
  • The header in Product Settings | Controls is duplicated.
  • The icon for the Caseware Cloud Connector add-in has been updated for MS Excel.

Checklist

  • The ability to remove pre-selected options from an engagement template and pick new options frequently breaks when carrying forward into a new year. The document will still include the pre-selected options as well as the new selections

Letters

  • When viewing a print preview of a letter, custom formulas show a value of zero.
  • When comparing letter versions, the difference indicators do not display.
  • When expanding a dynamic table row, an empty column is inserted on the right side of the table.
  • Paragraphs split and text alignment controls stop working after selecting a style when using dynamic texts or placeholders in letters.

Queries

  • Query responses are not visible in linked checklists.

Content improvements

Disclaimers

We have made disclaimer updates to all new engagements in order for us to align with our other applications.

Judgment vs Judgement

We have changed all references from judgment to judgement to align with our other applications as we use British English across the platform.

Property Practitioner Trust Account

The laws, regulations, and standards relating to the engagements on Property Practitioners’ Trust Accounts had no significant changes affecting this release. 

We removed the wording “(Regulation 34.2.1.10.2 - 100% of above balance)” included in Annexure A of  951.1 Agreed-upon procedures report to align with the wording of Annexure A in the latest PPRA Guide: "Guideline on Audit, Accounting Records and Trust Account Requirements”.

Legal Practitioner Trust Account

The laws, regulations, and standards relating to the engagements on Legal Practitioners’ Trust Accounts had no significant changes affecting this release. 

Institutional Investors

The laws, regulations, and standards relating to the engagements on Institutional Investors had no significant changes affecting this release. 

 

Prerequisites of using Cloud:

Firms will require a Caseware Cloud Instance, read more on the latest version of Caseware Cloud here
Ensure you have the URL for your firm's Cloud instance
This URL will be provided via email with the following details once your firm's Cloud has been set up and ready for you to sign in with the e-mail address you provided: You have been granted the role of System Administrator by receiving this email. Click here to read more on the role of Cloud Administrator. As System Administrator, you are the authorised representative of your firm and have the authority to act on behalf of your firm to enter into the Master Hosted Software Agreement. You will be asked to acknowledge your acceptance of the Master Hosted Software Agreement the first time you sign in as System Administrator.
This role provides access to all functionality for your firm. If you would like to assign another staff member this role, then you can change this with of the following 2 options:
  1. Login by accessing the URL and create an account | Create a new user | Assign firm-wide permissions to this user who will be the Cloud Administrator
  2. Alternatively, you may contact your Caseware Africa Account manager or email info@casewareafrica.com to have it changed

Older previous release information

February 2025

Index

Features 
Property Practitioner Trust Account
Legal Practitioner Trust Account 

Institutional Investors

Features

New template

#ENDUSER #FIRMAUTHOR

When creating a file, you will be creating a file on the Latest template.

Firm authors will be able to access the templates to add their customisations.

Product settings

Design update for the Product Settings dialog

#ENDUSER #FIRMAUTHOR

This release features a brand new design for the Product Settings dialog to provide a consistent look and feel across each tab of the dialog.

 

Components for firm authors

#FIRMAUTHOR

Firm authors can now create their own components and component categories in the firm template. Once they’ve created their components, they can assign components to content in the firm template, including content created by the primary author. Note that firm authors do not have access to customise the Risk Library and cannot assign components to this content.

As part of this feature, firm authors can also view the components and component categories created by the primary author, any visibility logic associated with these components, and which components are assigned to content in the template.

Firm authors cannot modify or delete components, component categories or component assignments to content created by the Caseware but they can add their own components to categories created by the primary author.

Note that while firm authors can assign components to financial groups they create, they cannot assign any components to primary author created groups.

 

Document Manager

Document numbering and alignment

#ENDUSER #FIRMAUTHOR

The documents in the document manager have been re-ordered and renumbered for ease of use and alignment with our other Cloud apps:

2024 TemplateLatest template
Accepting
100 File setup100 Engagement setup
101 Entity / firm information101 Entity / firm information
110 Accepting110 Client acceptance and continuance
111 Engagement evaluation111 Engagement evaluation
112.3 Formulation of agreed-upon procedures NEW
130 Engagement letter116 Engagement letter
116.1 Engagement letter NEW
132 Firm's terms and conditions117 Firm’s terms and conditions
131 Engagement letter (signed)118 Engagement letter (signed)
Performing
200 Inquiries200 Inquiries
200.3 Formulation of inquiries to relevant parties NEW
202.3 Inquiries to relevant parties NEW
270 Work program270 Work program
270.3 Agreed-Upon procedures work program NEW
Reporting
950 Reporting

910 Legal Practitioner cover report

950 Legal Practitioner cover report

911 Agreed-upon procedures report951 Agreed-upon procedures report
951.1 Agreed-upon procedures report NEW
911.1 Agreed-upon procedures report – Fidelity Fund certificate and FIC registration951.2 Agreed-upon procedures report – Fidelity Fund certificate and FIC registration
980 Final deliverables
902 Senior checklist981 Senior checklist
903 Partner sign-off982 Partner sign-off
990 Engagement wrap-up
912 Agreed-upon procedures report (Signed)992 Agreed-upon procedures report (Signed)
940 Legal Practitioners Fidelity Fund – Application for refund993 Legal Practitioners Fidelity Fund – Application for refund
994 Reconciliation of the last quarterly asset allocation report (Annexure A) NEW

Bulk actions for documents

#ENDUSER #FIRMAUTHOR

The Documents page now features the option to make changes to multiple documents at once.

 

When you turn on the Bulk actions option from the More actions () menu on the Documents page, you can select multiple documents and then move, delete or sign off on all of those documents at once.

Note that:

  • Firm authors cannot delete documents created by primary authors
  • End users cannot delete documents created by primary authors or firm authors
  • The option to bulk sign off on documents is only available in engagements

If users attempt to delete documents they don’t have permission to delete, a list of the documents that they cannot delete displays in the confirmation dialog.

When users bulk sign off on documents, they can review the documents before they complete sign off. The Status column in the Review dialog informs users of additional information they may want to be aware of before they sign off on the documents. For example, if they are signing off on a checklist but not all the procedures have been signed off on, the Status column displays this information. They will also be informed if they have selected any documents that cannot be signed off on.

When you have completed the actions you want to take you can turn off Bulk actions from the More actions () menu or select the Close () icon.

 

Review tool enhancements

#ENDUSER #FIRMAUTHOR

When users select the number next to a review tool in the Review Tools popover, the document now automatically jumps to the next item flagged for that review tool. This improvement makes it easier for users to navigate through items that need review in a document.

Note that this enhancement is only available for checklists, risks and the financial statements.

 

Letters

Numbered headings for text areas in letters

ENDUSER #FIRMAUTHOR

This release brings plenty of new options to customise numbered headings. The number of heading levels has been increased to five and you can now customise the numbering style of the headings. In addition to these customisation options for note headings, you can now also add headings with or without numbering to any text areas.

You can access and customise the numbered heading settings by selecting Numbered Heading Options from the Document settings ().

In the dialog, you can select whether to enable numbering for your headings, view what the current selected numbering format is, and select a new format from the available options.

 Note that for area headings, in addition to the options that are available for note headings, you also have the option to select a numbering format for area titles which display in the Document Map.

 

Customise headings in letters

#ENDUSER #FIRMAUTHOR

The following updates have been made to give you more customiszation options for headings in letters:

  • The Formatting Options dialog now includes a field to set the font size for area titles.
  • You can now add numbering for area titles in the Numbering Heading Options dialog. While previously the numbering was only displayed in the Document Map, it now also displays when you navigate to the area in the letters as well as in the table of contents
  • All five heading levels for areas and notes can now be displayed in the table of contents.
  • You can now hide individual headings for areas from the table of contents as well as hide the numbering for an individual heading from the More actions () menu for an area.

 

Dynamic tables

Dynamic vs Calculated vs Manual tables

#ENDUSER #FIRMAUTHOR

We have added a Dynamic table option to the calculated vs manual tables in letters and report.

Dynamic tables calculate similar to the calculated tables and they are completely customisable similar to manual tables.

Dynamic tables has been pre-selected for you.

For more information on how to edit dynamic tables, click here.

 

Hide zero balance columns in dynamic tables

#ENDUSER #FIRMAUTHOR

Dynamic table columns are now set to hide automatically if the column contains only zero balances from the table settings.

When you create a new dynamic table in a template or engagement, the Hide zero balance columns setting is turned on by default. For any existing dynamic tables created prior to this release, the setting is turned off.

 

Issues for dynamic table rows

#ENDUSER

Users can now add issues to dynamic table rows. The Issues icon displays when users hover the cursor over the right side of a dynamic table row. They can then select the icon to add an issue.

Note that:

  • Issues added to a child row are displayed at the parent level when the group of rows is collapsed. When the row is expanded, the issues display at the row they were added to.
  • If a row should be hidden due to visibility logic, it will continue to display if an issue is attached to it and it is either outstanding or resolved. The row will be hidden if the issue is cleared. Note that whether an issue is attached to a hidden row or not, that row will not be included when printing the document.
  • If an issue is added to a row and the row is later deleted, the issue is moved to the dynamic table at the table level.

Note that issues cannot be added to page break rows.

 

Page numbering settings for letters

#ENDUSER #FIRMAUTHOR

The print settings for financial statement areas now include a Page Numbering section. You can choose whether to continue the page numbering from the previous area or restart the numbering.

 

Custom calculations in letter text sections

#ENDUSER #FIRMAUTHOR

You can now add custom calculations to text sections. Similarly to custom calculations in dynamic tables, you can reference trial balance values and dynamic table cells in your calculations. These calculations will update automatically if the referenced values change.

 

Cell references within letters

#ENDUSER #FIRMAUTHOR

This release introduces cell referencing within the letters. You can now reference values from one dynamic table into another. This eliminates the need to manually enter the same value multiple times in different tables in the letters.

 

Version control

#ENDUSER #FIRMAUTHOR

Users can now save and compare previous versions of the letters to keep better track of what changes were made to the document and by whom.

Each type of change is marked with a colour:

  • Green - new content
  • Orange - modified content
  • Red - removed content

 

Notes:

  • Individual formatting changes aren’t highlighted, but if a section contains formatting changes, it will display the ‘orange’ modified tracker
  • Rearranged content may be tracked as removed (‘red’) from the original location and added (‘green’) to the new location, even though the content has not been added or removed.
  • Changes to the following items are not tracked:
    • Analysis charts
    • Embedded images
    • Embedded PDFs
    • Document settings

For more information on version control, click here.

 

Checklists

Link annotations to checklist procedures

#ENDUSER #FIRMAUTHOR

Users can now link annotations to specific checklist procedures instead of the checklist document as a whole. Users can select a specific procedure after they select a checklist document from the Link dropdown. They can expand and collapse groups and procedures with sub-procedures to find the procedure they’re looking for. The selected procedure displays in blue.

Other

Cloud connector updates

#ENDUSER #FIRMAUTHOR

 

 

A number of improvements have been made to Cloud Connector as part of this release:

  • The Cloud Connector pane now features a new design.
  • A loading indicator has now been added to the pane so users are aware their data is still loading.
  • Accounts and groups with a zero balance are now hidden by default. You can select the Include zero-balance items checkbox to show these items.
  • Cloud Connector formulas now support using parent entity, subsidiary, and consolidated data for consolidation engagements.
  • When you add a group to your spreadsheet from the Cloud Connector pane, all visible subgroups of that group are now also added.

Software fixes

General

  • Document 101 Entity / Firm information has been aligned between ISRS Agreed-Upon and ISAE Attestation​​​​​​​

Property Practitioner Trust Account

The laws, regulations, and standards relating to the engagements on Property Practitioners’ Trust Accounts had no significant changes affecting this release.

Legal Practitioner Trust Account

The laws, regulations, and standards relating to the engagements on Property Practitioners’ Trust Accounts had no significant changes affecting this release.

Institutional Investors

Background

In terms of section B.2(H) of the Currency and Exchanges Manual for Authorised Dealers, institutional investors directly or indirectly holding portfolio assets are required, as part of their financial year-end audit, to obtain an audit report from their external auditors assessing their quarterly asset allocation reports.

The current template available on the South African Reserve Bank’s website can be found here. The template is based on the previous version of ISRS 4400, Agreed-Upon Procedures.

Content of reports and work programs

To make compliance easier, we have updated the content with the illustrative Agreed-Upon Procedures Report (the “illustrative report”) issued by SAICA:

Matter identifiedWork programComment
ENGAGEMENT SETUP
Entity / Firm information101Option included for the user to select institutional investor as a type of engagement.
ACCEPTING
Engagement evaluation111

Option included for the user to select the type of institutional investor.

 

Suggested answers have been populated that can be accepted or rejected by the assurance practitioner.
Formulation of agreed-upon procedures112.3Procedures added as per the illustrative reports. The procedures should be reviewed and approved/ adjusted by the assurance practitioner.
Engagement letter116.1The engagement letter has been adjusted to include the engaging party/ responsible party, intended users, purpose of the engagement, ethical standards, independent requirements and formulated procedures.
PERFORMING
Formulation of inquiries200.3Inquiries added as per the illustrative reports. The procedures should be reviewed and approved/ adjusted by the assurance practitioner.
REPORTING
Agreed-upon procedures report951.1

The report has been adjusted to include the engaging party/ responsible party, intended users, purpose of the engagement, ethical standards, independent requirements and formulated procedures for International Standard on Related Services (ISRS) 4400 (Revised), Agreed-Upon Procedures Engagements (ISRS 4400 (Revised)):

Section B.2(H) of the Currency and Exchanges Manual for Authorised Dealers.

Kindly find our other previous release information below:

 

 
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