Confirmation.com - I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)?

Kindly be advised that Mercantile bank has changed its name to Capitec Bank Limited and its departments.

Kindly be advised that all South African Banks have extended their SLA period to 20 working days (excluding weekends and public holidays) from the 01st of January to 31st of March 2024.

FAQ

I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)?

Published:  20/07/2023

  Answer:

When adding a new client signer to a profile, authorisation can be requested from this client signer only when the new client signer is linked to forms on the client profile. Ensure that the correct client signer has been assigned to the relevant forms prior to requesting authorisation.
 
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