Confirmation.com - I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)?

Support Escalation
Knowledge Base
Getting Started
eLearning

2

Scheduled updates 31 October 2025

What's New Confirmations 1 Nov 2025

See all

Login

I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)?

Published: 20/07/2023

Answer:

When adding a new client signer to a profile, authorisation can be requested from this client signer only when the new client signer is linked to forms on the client profile. Ensure that the correct client signer has been assigned to the relevant forms prior to requesting authorisation.

For more details on changing client signer on forms, kindly click here .

Rate this article:

Processing...

(Popularity = 17/100, Rating = 0.0/5)

Related Articles

Can my client signer give authorisation to multiple companies at the same time? Adding Client Signers Can the authorisation email be sent to a client more than once? Client Authorisation view all...

Search Results

How do I remove an inactive clerk or supervisor (New Version of Confirmation) What's New | Responders: New version of Confirmation 2025/26 view all...

Didn't find what you were looking for?

Watch a video

Check out our helpful video guides

Contact Support

Contact our support team

Confirmation.com

For more information, visit: www.confirmation.com

Quick Links

Knowledge Base Privacy Policy Security Regulatory Terms Of Service

Copyright © 2025 | All Rights Reserved