Confirmation.com - I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)?

Confirmation will have scheduled updates on Friday evening, 31 October 2025. Temporary disruptions may occur.

 

Check out our 2025/26 roadmap here
  1. Home
  2. Knowledge Base
  3. I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)?
FAQ

I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)?

Published:  20/07/2023

  Answer:

When adding a new client signer to a profile, authorisation can be requested from this client signer only when the new client signer is linked to forms on the client profile. Ensure that the correct client signer has been assigned to the relevant forms prior to requesting authorisation.

For more details on changing client signer on forms, kindly click here .
 
 Rate this article: 
  (Popularity = 17/100, Rating = 0.0/5)

   Related Articles

Can my client signer give authorisation to multiple companies at the same time?
Adding Client Signers
Can the authorisation email be sent to a client more than once?
Client Authorisation
view all...


   Search Results

Confirmation FAQ for Banks
ABSA Corporate Bank South Africa Audit Confirmation Instructions
Audit International | FAQ | Why is document 520E not showing any risks recorded in the file?
User Profile for Bank Users Set Up
HSBC Bank Mauritius Limited Audit Confirmation Instructions
view all...


Didn't find what you were looking for?


Watch a video

Check out our helpful video guides

Contact Support

Contact our support team
Confirmation.com
For more information, visit: www.confirmation.com

Adapt IT logo

Quick Links


Knowledge Base
Privacy Policy
Security
Regulatory
Terms Of Service
Copyright © 2025 | All Rights Reserved