Confirmation.com - I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)?
Toggle navigation
Support Escalation
Knowledge Base
Getting Started
eLearning
Training
3
Support Closure | Confirmation - 2026
Confirmation Billing Guides (Effective 1 Nov 2025)
What's New Confirmations 1 Nov 2025
Login
Search
Home
Knowledge Base
I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)?
I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)?
Published: 20/07/2023
Answer:
When adding a new client signer to a profile, authorisation can be requested from this client signer only when the new client signer is linked to forms on the client profile. Ensure that the correct client signer has been assigned to the relevant forms prior to requesting authorisation.
For more details on changing client signer on forms, kindly
click here
.
Rate this article:
|vote=None|
Processing...
(Popularity = 4/100, Rating = 0.0/5)
Related Articles
Can my client signer give authorisation to multiple companies at the same time?
Adding Client Signers
Can the authorisation email be sent to a client more than once?
How do I know the client signer has authorized the auditor to send requests? (New Version of Confirmation)
view all...
Search Results
SME Financial Statements App | Latest release
SME Latest Release Version 2025.01.01 Insl. IFRS vir KMO's 2025.01.01AFR
IFRS for SME (Incl. XBRL) | Release Nov 2024 | Version 2024.01.02
XBRL Lite | Release Nov 2024 | Version (IFRS) 2024.05.02 & (SME) 2024.04.02
IFRS for SME (Incl. XBRL) | Release July 2024 | Version 2024.01.01
view all...
Didn't find what you were looking for?
Watch a video
Check out our helpful video guides
Contact Support
Contact our support team
For more information, visit:
www.confirmation.com
Quick Links
Knowledge Base
Privacy Policy
Security
Regulatory
Terms Of Service
Copyright © 2026 | All Rights Reserved