How to create dump files on a SmartSync Server

Published: 06/09/2023

If your organization's SmartSync Server is crashing or experiencing performance issues, you will need to create dump files for the Caseware account's W3WP.exe process on the web server hosting the SmartSync Server. The dump files must be collected while the server is still experiencing issues.

Answer:

To create dump files:

1. Launch the Windows Task Manager (Ctrl+Alt+Delete | Task Manager).
2. Click the Details tab.
3. Click the Name column to sort by the process name.
4. Locate the w3wp.exe process that is associated with the SmartSync Account.

5. Right-click the process, then click Create dump file.
6. Wait five seconds, then repeat the process to create another dump file. Repeat this process until you have at least three dump files.

The dump files are created and saved in C:\users\user.name\AppData\Local\Temp\w3wp.DMP.

After collecting the dump files, contact Caseware Africa Support.

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