Please note that our support team will be unavailable on Friday the 6th of February 2026 from12:00pm (SAST)
Due to increased volumes during the busy season (January–March) all banks will operate on a 20-business-day SLA excluding weekends and public holidays. Our team remains available to support you during this period.
How do I update the Responder Instructions for my institution?
To update your bank's Responder Instructions in the platform, contact your account representative at Confirmation. If you're not sure who your contact is, email . confirmations@adaptit.com We can help direct you to the right person.