To see why your confirmation(s) is denied, please follow the steps below.
Instructions:
To view the reason why a Confirmation.com users' audit certificate has been denied by a responder, users can follow two methods.
Notification Email
- Open the Denial Notification email and scroll down to the Denial Description.
![User-added image](/servlet/rtaImage?eid=kaB5I0000008Ov2&feoid=00N0J00000AXpyr&refid=0EM0J000000SHd7)
View the Denied Request
- Select Denied from the client profile.
![User-added image](/servlet/rtaImage?eid=kaB5I0000008Ov2&feoid=00N0J00000AXpyr&refid=0EM0J000000SHdC)
- Select view to open the denied certificate.
![User-added image](/servlet/rtaImage?eid=kaB5I0000008Ov2&feoid=00N0J00000AXpyr&refid=0EM0J000000SHdH)
- Scroll to the Confirmation Request section and check the Denial Description.
![User-added image](/servlet/rtaImage?eid=kaB5I0000008Ov2&feoid=00N0J00000AXpyr&refid=0EM0J000000SHdM)
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