- Client Authorisation

Kindly be advised that Mercantile bank has changed its name to Capitec Bank Limited and its departments.

Kindly be advised that all South African Banks have extended their SLA period to 20 working days (excluding weekends and public holidays) from the 01st of January to 31st of March 2024.


Client Authorisation

Published:  08/09/2023
This two minute video guides the user with client authorisation on This is the third step to requesting confirmations from a financial institution using the platform. It is important to note that if a signer chooses to type their name, they should type their names as per their Identity Document. If the client signer does not receive the authorisation email, kindly refer to the How to Guide on Unable to Receive Authorisation. 
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