What to do when a there is an error reading file or contents are corrupted upon opening a CaseView document

Published: 06/09/2023

How to resolve error reading file or error contents are corrupted

Answer:

This issue usually occurs when the CaseView document has become corrupted due to the file not closing properly.

Use the following steps to resolve this issue:

1. Locate the engagement file folder on the machine | View | Show/Hide | Select File name extensions and hidden items.

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2. Sort the folder by size – largest to smallest. (Right-click | View | Details | Click on “Size” column heading until largest files at the top)

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3. Locate the two files ending “…FSNG0000ZAFS.cvw” and “…FSNG0000ZAFS.bak”

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4. Rename the “…FSNG0000ZAFS.cvw” file to “…FSNG0000ZAFS.old”

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5. Rename the “…FSNG0000ZAFS.bak” file to “…FSNG0000ZAFS.cvw”

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6. Re-open the engagement file and try to re-open the previously corrupted CaseView file

If the file does not have the .bak file, you will need to create a new file from client data.

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