What to do when a there is an error reading file or contents are corrupted upon opening a CaseView document

Published: 06/09/2023

How to resolve error reading file or error contents are corrupted

Answer:

This issue usually occurs when the CaseView document has become corrupted due to the file not closing properly.

Use the following steps to resolve this issue:

1. Locate the engagement file folder on the machine | View | Show/Hide | Select File name extensions and hidden items.

Graphical user interface, application Description automatically generated

Graphical user interface, application Description automatically generated

2. Sort the folder by size – largest to smallest. (Right-click | View | Details | Click on “Size” column heading until largest files at the top)

Graphical user interface, application Description automatically generated

3. Locate the two files ending “…FSNG0000ZAFS.cvw” and “…FSNG0000ZAFS.bak”

Table Description automatically generated

4. Rename the “…FSNG0000ZAFS.cvw” file to “…FSNG0000ZAFS.old”

Graphical user interface, text, application Description automatically generated

5. Rename the “…FSNG0000ZAFS.bak” file to “…FSNG0000ZAFS.cvw”

Graphical user interface, application, table Description automatically generated

6. Re-open the engagement file and try to re-open the previously corrupted CaseView file

If the file does not have the .bak file, you will need to create a new file from client data.

Rate this article:

Processing...

(Popularity = 12/100, Rating = 0.0/5)