Caseware Working Papers fail to install on a Citrix/Terminal Server due to an Install Shield compatibility issue. This is a known issue with Windows Server.
The installation does not proceed beyond the Windows Installer Coordinator dialog.
Answer:
You must either perform a silent installation of Caseware Working Papers or temporarily disable RDS Compatibility for the Citrix/Terminal Server.
To disable RDS Compatibility:
- Click the Windows Start menu and type gpedit.msc. Press Enter.
- In the Local Group Policy Editor, navigate to Computer Configuration | Administrative Templates | Windows Components | Remote Desktop Services | Remote Desktop Session Host | Application Compatibility.
- In the Application Compatibility pane, double-click Turn Off Windows Installer RDS Compatibility.
- In the Turn Off Windows Installer RDS Compatibility dialog, select Enabled | OK
RDS Compatibility is disabled. You can now install Working Papers on the Citrix/Terminal Server.
Note: After installation, you can reset RDS Compatibility if applicable.
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