What to do when Working Papers fails to install on a Citrix/Terminal Server

Published: 14/10/2019

Caseware Working Papers fail to install on a Citrix/Terminal Server due to an Install Shield compatibility issue. This is a known issue with Windows Server.

The installation does not proceed beyond the Windows Installer Coordinator dialog.

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Answer:

You must either perform a silent installation of Caseware Working Papers or temporarily disable RDS Compatibility for the Citrix/Terminal Server.

To disable RDS Compatibility:

Click the Windows Start menu and type gpedit.msc. Press Enter.
In the Local Group Policy Editor, navigate to Computer Configuration | Administrative Templates | Windows Components | Remote Desktop Services | Remote Desktop Session Host | Application Compatibility.
In the Application Compatibility pane, double-click Turn Off Windows Installer RDS Compatibility.
In the Turn Off Windows Installer RDS Compatibility dialog, select Enabled | OK

RDS Compatibility is disabled. You can now install Working Papers on the Citrix/Terminal Server.

Note: After installation, you can reset RDS Compatibility if applicable.

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