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FAQ

What to do when Working Papers fails to install on a Citrix/Terminal Server

Published:  14/10/2019

Caseware Working Papers fail to install on a Citrix/Terminal Server due to an Install Shield compatibility issue. This is a known issue with Windows Server.

The installation does not proceed beyond the Windows Installer Coordinator dialog.

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  Answer:

You must either perform a silent installation of Caseware Working Papers or temporarily disable RDS Compatibility for the Citrix/Terminal Server.

To disable RDS Compatibility:
  1. Click the Windows Start menu and type gpedit.msc. Press Enter.
  2. In the Local Group Policy Editor, navigate to Computer Configuration | Administrative Templates | Windows Components | Remote Desktop Services | Remote Desktop Session Host | Application Compatibility.
  3. In the Application Compatibility pane, double-click Turn Off Windows Installer RDS Compatibility.
  4. In the Turn Off Windows Installer RDS Compatibility dialog, select Enabled | OK
RDS Compatibility is disabled. You can now install Working Papers on the Citrix/Terminal Server.

Note: After installation, you can reset RDS Compatibility if applicable.
 
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