Due to increased volumes during the busy season (January–March) all banks will operate on a 20-business-day SLA excluding weekends and public holidays. Our team remains available to support you during this period.
Can’t register templates via Firm settings?
If you are receiving this error when trying to register a template via the firm settings document
You can open a file with an AFS version of 2024.XX.XX and register via the firm settings document in the 2024 file.
Open a 2024 file
If you open a Working paper file that is on Caseware 2024 it will ask you to convert to Caseware 2025. This will change the Caseware version to 2025 the AFS version will stay on 2024.
Open the firm settings document
Go to the enable special features tab
Click the “Activate” button next to other
Type in your template code
You should see a message like the below
See the full details on the new licence assignment here.