Confirmation.com - Can I request more information from the Responder (Bank)?

Due to increased volumes during the busy season (January–March) all banks will operate on a 20-business-day SLA excluding weekends and public holidays. Our team remains available to support you during this period.
  1. Home
  2. Knowledge Base
  3. Can I request more information from the Responder (Bank)?
FAQ

Can I request more information from the Responder (Bank)?

Published:  03/08/2015

  Answer:

Yes.

If you received a completed confirmation you are able to reconfirm or query the confirmation received with the Responder (Bank). You need to use the Reconfirm button located at the base of the confirmation form to ask for clarification.

For more information on reconfirming, please click here. 
 
 
 Rate this article: 
  (Popularity = 44/100, Rating = 0.0/5)

   Related Articles

Reconfirming/Querying a Completed Confirmation
Retrieving Completed Confirmations
What billing methods can I use to pay for confirmations?
Probe | Completing a work program
I can’t request authorisation from a client signer as the name is greyed out (cannot be selected)?
view all...


   Search Results

Reconfirming/Querying a Completed Confirmation
What does the Completed Confirmation Report provide?
Reconfirming a Confirmation
Retrieving Completed Confirmations
Can I request more information from the Responder (Bank)?
view all...


Didn't find what you were looking for?


Watch a video

Check out our helpful video guides

Contact Support

Contact our support team
Confirmation.com
For more information, visit: www.confirmation.com

Adapt IT logo

Quick Links


Knowledge Base
Privacy Policy
Security
Regulatory
Terms Of Service
Copyright © 2026 | All Rights Reserved