Confirmation.com - Can I request more information from the Responder (Bank)?

Please note SLAs for all South African banks are extended to 20 working days (excluding weekends and public holidays) due to the busy season. Kindly escalate confirmation requests after this period has passed.

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FAQ

Can I request more information from the Responder (Bank)?

Published:  03/08/2015

  Answer:

Yes.

If you received a completed confirmation you are able to reconfirm or query the confirmation received with the Responder (Bank). You need to use the Reconfirm button located at the base of the confirmation form to ask for clarification.

For more information on reconfirming, please click here. 
 
 
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