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Why am I not receiving emails from Confirmation.com?

000020994 - FAQ - Published 14/08/2015
Confirmation.com system emails may have transferred to your spam folder. Make sure to add Systems.Administrator@confirmation.com to your address book or safe senders list. You can also contact your IT department and ask them to White List emails from our domain confirmation.com.

Unable to receive password or userID email

000024552 - FAQ - Published 07/07/2023
Follow these steps if you are unable to receive password or userID email.

Unable to Receive Client Authorisation

000022246 - How to Guide - Published 07/08/2015
This How to Guide provides the user with a screen by screen guide on what steps the client signer needs to follow if they are not receiving the authorisation email.

Caseware | Assigning full administrator rights to the Caseware folder

000024160 - FAQ - Published 29/11/2022
Assigning full admin rights to the Caseware folder

Why can’t I see a client’s profile on my list of clients?

000020961 - FAQ - Published 03/08/2015
A user will only be able to access an existing client’s profile if they are assigned to the profile as either the lead auditor or shared auditor.

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