Please note SLAs for all South African banks are extended to 20 working days (excluding weekends and public holidays) due to the busy season. Kindly escalate confirmation requests after this period has passed.

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Due to our divisional offsite our support desk will close at 12h00 (SAST) on 20 February 2025 (Thursday). Please use our community for self-help options during this time.


Featured Articles


Changing Client Signers on Forms

000022257 - Knowledge - Published  03/06/2021   (Popularity = 3/100, Rating = 0.0/5)

This How to Guide provides the user with a screen by screen guide on changing client signers on different forms. Third party responders require client authorisation from a bank mandated client signer before releasing client information to a requesting auditor. Different client signers can be assigned to different forms in a client profile. 

Manual on SAAPS 6 Forms

000022165 - Knowledge - Published  17/11/2023   (Popularity = 3/100, Rating = 0.0/5)

The South African Auditing Practice Statement (SAAPS) 6 provides implementation guidance to auditors when using external confirmation procedures to obtain audit evidence, either manually or electronically, from financial institutions to meet the requirements of ISA 505 External Confirmations. This user manual summarizes  SAAPS6 and discusses how it is applicable to Confirmation.com. The different form types are also discussed in this user manual.

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